TERMS AND CONDITIONS

Please read these conditions carefully before using this Website (defined below). By using this Website, you signify your agreement to be bound by these conditions. 

The present document is an electronic record in terms of Information Technology Act, 2000 and published as under the provisions of Rule 3) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Usage for access or usage of HAPPY PEOPLE marketplace platform - www.happypeopleclothing.com (hereinafter referred to as "Website"). The usage of the Website by you shall be governed by the following terms and conditions ("Terms of Usage") as applicable to the Happy People including the applicable policies which are incorporated herein by way of reference. These terms and conditions including the policies constitute your binding obligations with Happy People and need strict adherence by you to access this Website.

If you have any questions about the Terms and conditions, you may access our website or contact us through the mail.

USE OF OUR WEBSITE:

These Terms are the only conditions that apply to the use of this website and they replace all other conditions, except with the express, prior written agreement of the Vendor. These Terms are important for both you and us as they have been designed to create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business. You agree that, by placing your order, you unreservedly accept these Terms, having read them.

  • You may only use the website to make legitimate inquiries or orders.
  • You will not make any speculative, false or fraudulent orders. If we are of the reasonable opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
  • You also undertake to provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact you if this should prove necessary.
  • If you do not give us all of the information that we need, we may not be able to complete your order.
  • By placing an order through the website, you warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

SERVICE AVAILABILITY:

The items we offer on this website are only available in the following countries: INDIA.

HOW THE CONTRACT IS FORMED:

The information set out in the Terms and the detail contained on this website do not constitute an offer for sale but rather an invitation to treat. No contract in respect of any products shall exist between you and us until your order has been accepted by us. If we do not accept your order and funds have already been deducted from your account, these will be fully refunded.

To place an order, you will be required to follow the shopping process online and press the "payment" button to submit the order. After this, you will receive an e-mail from us acknowledging that we have received your order (the "Order Confirmation"). Please note that we will confirm the shipment to you by sending you an e-mail that confirms that the product has been dispatched (the "Shipment Confirmation”). The contract for the purchase of a product between us (Contract) will only be formed when we send you the Shipment Confirmation.

The brand holds the authority of checking the authenticity of the order by call or e-mail. On any dissatisfaction/authenticity/no response from the customer of the order placed, the brand holds the right to cancel the order.

The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation. We will not be bound to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Shipment Confirmation.

USER ACCOUNT:

Upon usage of and while using the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure. Please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that You provided when registering. You can access and update much of the information you provided us from within the ‘Your Account’ area of the website. You agree and acknowledge that You will use Your account on the Website to purchase Products only for your personal use and not for business purposes, failing which we reserve the right to refuse access to the Website, terminate accounts, remove or edit content at any time without any sort of notice to You.

AVAILABILITY OF PRODUCTS:

All orders for products are subject to availability and in this regard, in the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund any money that you might have paid.

REFUSAL OF ORDER:

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an Order Confirmation, which we reserve the right to do at any time at our sole discretion.

We will not be liable to you or any other third party because of our withdrawing any product from this website whether it has been sold or not, removing or editing any materials or contents on this website or for refusing to process or accept an order after we have sent you the Order Confirmation.

YOUR RIGHTS TO CANCEL:

If you are contracting as a consumer, you may cancel a Contract at any time before the dispatch of goods. In this case, you shall receive a full refund of the price paid for the products as under our Returns Policy.

Your right to cancel a Contract only applies to products that are returned in the same condition as you received them. You should also include all of the product instructions, documents, and wrappings. Any product which is damaged or not in the same condition as you received it or which is worn simply beyond opening the product will not be refunded. You should, therefore, take reasonable care of the product(s) while they are in your possession.

You will not have any right to cancel a Contract for the supply of any of the following products:

*Customized items.

*Products whose original wrapping has been removed.

Please take good and reasonable care of the products whilst in your possession and wherever possible original boxes, instructions/documents, and wrappings should be retained and used for the return of the products.

UNABLE TO DELIVER:

If we are unable to deliver the goods after two attempts, by default, as a delivery practice by our courier, the courier shall coordinate on the telephone no. provided by you. Still, if the parcel is not being received by someone at the address given, then the parcel shall return to the brand. The amount will be refunded back only after confirmation from you. 

RISK AND TITLE:

The Products will be at your risk from the time of delivery.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the products. The customer is requested and has the liberty to refuse the parcel if the condition of the packaging is found to be in damaged/tampered /opened/soiled condition. In such cases, Happy People needs to be notified in written only on email Id. On such refusal, the brand shall make arrangements to dispatch new merchandise (if holding stock ) or refund the amount. Upon assuring on the condition of the parcel and duly accepting the consignment, Happy People does not take the responsibility of the goods or its condition once the parcel is received by the customer. 

PRICE AND PAYMENT:

We may enter into agreements with third party payment gateway aggregators and financial institutions authorized by the Reserve Bank of India for collection, refund, remittance, and to facilitate payment by Users. The Website shall initiate the remittance of the payments made by the User and the date of completion of transaction shall be after the products are delivered to the User.

While we take care to ensure that all prices quoted on our website are accurate, errors may occur. If we discover an error in the price of any product(s) that you have ordered, we will inform you as soon as possible and give you the option of reconfirming the order at the correct price or canceling it. If we are unable to contact you, the order will be treated as canceled and if you have already paid for the product(s) you will receive a full refund.

We are under no obligation to sell the product(s) to you at the incorrect (lower) price (even after we have sent you an Order Confirmation) if the pricing error is an obvious typographical or arithmetical inaccuracy and could have reasonably been recognized by you as such.

Notwithstanding anything contained herein or anywhere in these Terms of Usage, the Website reserves the right to conduct additional verification for security or other reasons if it is not satisfied with the credibility of the User or for any reason whatsoever; that may give rise to any suspicion to Happy People against any concerned User’s usage of the Website.

Use of the payment facilities provided by the Website shall not render the Website liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties or fraud as regards the Products listed on the Website. The Website shall not be responsible for any damages, interests or claims arising from not processing a transaction.

Every User hereby agrees to provide accurate information, such as credit/debit information for purchasing Products on the Website. Every User further warrants that he/she shall not use payment information or instrument that is not lawfully owned by the User. The Website shall not utilize or share with any third party unless required as per law, regulation or court order or as per the terms of the privacy policy. The Website disclaims all liabilities arising out of the loss of any information about the confidentiality of the credit/debit card details or pre-paid instrument account. In addition to these terms, the terms and conditions of the bank or other financial institution shall also apply to every User. The Website disclaims any liability arising out of declining payment by such bank or financial institution.

Please note that the Website is merely a facilitator for providing the User with payment channels through automated online electronic payments, cash on delivery, collection and remittance facility for the payment of Products purchased by the User on the Website using the existing authorized banking infrastructure and credit card payment gateway networks, and expressly disclaims any liability or responsibility pertinent thereto.