The Products that are purchased from the Website shall be delivered to the User by standard courier services by Happy People through an empaneled logistics partner. A nominal fee may be charged on all cash on delivery (“COD”) orders. The COD charge can be viewed at the time of placing the order and in order related communications with the User. This charge shall not be refunded if an item is returned or exchanged or if a cancellation request is raised after the order is shipped or manufactured to order.
- Happy People shall not be responsible for any delay in the delivery of the Products. Happy People shall not be liable for any damage to the Product in transit due to mishandling by the logistics partner.
- The logistics partner supported by Happy People will make a maximum of two attempts to deliver your order. In case the User is not reachable or does not accept delivery of products in these attempts, we reserve the right to cancel the order(s) at our discretion, wherein in case of pre-paid orders the refund details may be enquired by the concerned user by contacting us.
- A tentative delivery time shall be displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location pin code, as specified by you in your address details.
- We may or may not deliver Products together, which have been ordered together in one transaction. Bundled delivery shall be subject to availability of stock with us.
- If a User wishes to get delivery to different addresses, then the User shall be required to purchase the Products under separate transactions and provide separate delivery addresses for each transaction, as may be required. The User agrees that the delivery can be made to the person who is present at the shipping address provided by the User.
- We strive to deliver the product within 7 working days. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we ensure that the product reaches to you within 12-15 days of purchase.
- For any queries related to shipping do email us on firstname.lastname@example.org